Terms and Conditions

Welcome to Plumelle. By accessing our online store and making a purchase, you accept the following terms and conditions. We recommend you read them carefully.

1. General Information

Plumelle is an online store specializing in skincare products, based in Spain. All prices are displayed in euros (€) and include applicable taxes, unless otherwise stated. Shipping costs are shown at checkout before you finalize your purchase.

2. Products

All our products are authentic and sourced from authorized distributors. Product images are for reference purposes; packaging may vary slightly depending on the manufacturer's batch. Information about ingredients and instructions is from the manufacturer; always check the product label before use and perform a sensitivity test if you have reactive skin.

3. Orders and Payment

When you place an order, you'll receive a confirmation email. The purchase contract is finalized when we confirm shipment. We reserve the right to cancel orders in case of clear price errors, lack of stock, or suspected fraud; in such cases, the full amount will be refunded. Payments are processed securely through the payment methods available at checkout.

4. Shipping

Shipping terms and conditions are detailed in our Shipping Policy.

5. Returns and Withdrawal

You have 14 calendar days from receipt to exercise your right of withdrawal, subject to hygiene conditions for cosmetic products. See our Return Policy for details.

6. Warranty

All products come with the legal warranty of conformity established by Spanish consumer protection regulations. If a product has an original defect, contact us and we'll resolve it through replacement or refund.

7. Intellectual Property

All content on this website (texts, images, logos, and design) is property of Plumelle or its respective owners and cannot be reproduced without authorization.

8. Data Protection

The processing of your personal data is governed by our Privacy Policy, available in the footer of the store.

9. Applicable Law and Dispute Resolution

These terms are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals corresponding to consumer protection regulations. Additionally, the European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr.

10. Contact

For any questions about these terms, you can contact us through our contact page.

Last updated: July 2026